NEW AIDA and improving online conversions

January 16th, 2007

I have been working on a big pay per click campaign and looking through everything , it’s clear that we have a ’soft spot’ which needs sorting out. This is improving the conversion process when users land on the site. Since we are paying up to £4.00 a click and were generally getting a conversion percentage of about 1% (typical for PPC) - anything to improve this number will affect the bottom line in a big way!

So I have decided to adopt this framework - NEW AIDA. Its worth noting that the Eisenberg brothers are a great source of wisdom on conversion and you should check out their blog here : http://www.grokdotcom.com/

The process:

The ingredients you need to set up a conversion:
This concept has been taken from a really good book called
Does Your Marketing Sell?: The Secret of Effective Marketing …
More on the book here: http://www.amazon.co.uk/

How it works:

One of the main ideas is something called ‘N.E.W. A.I.D.A’ OR NEW AIDA.
As you marketing people will know AIDA is an acronym for Attention, Interest, Desire, Action. But Ian Moore has taken this idea further and added ‘new’ into the mix.

- STEP ONE NAVIGATION – understanding
o Being told in simple terms what the proposition is
o Knowing where to go next
- STEP TWO EASE – convenience
o Making the pathway simple and clear
o Simple forms
o Simple offer
- STEP THREE WORDING – conversation
o Simple clear language
o Friendly
o Professional
o The language of the target audience (mirroring)

What happens when the ingredients are in place:
- STEP FOUR ATTENTION – serendipity
o You get the attention of the right person
o It is the right kind of attention whicih turns into a conversion
- STEP FIVE INTEREST - persuadability
o You build up their interest in your product or service
o This builds momentum to the next stage of the process
- STEP SIX DESIRE – knowledge
o Now you build value
o The more value you build in a users mind, the more you can get for your products and services
o Now you have a lot of momentum.
- STEP SEVEN ACTION – permission
o You get permission from the user to buy
o You make it as easy as possible
o Any obsticles will amplify the negatives (this is why forms have to be well designed)
o You have the sale!

Newbe themed SEO writing

December 14th, 2006

I have written this to help new writers structure their ideas for putting together SEO related copy . As you may know, search engines love content whicih is ‘on theme’ and hopefully this will give a newbe some ideas.

  • Core plan
    • Your page should consist of a core set of keywords and you build a story around it
    • Above all make it interesting.
    • Have opinions, let your personality come through in the piece – that will make it all more interesting
    • Think along themes, one big idea per piece. This means you will keep ‘on theme’ which is important for the search engines.
    • Think: broadsheet content, tabloid presentation.
    • Don’t make it too news’ey – these pages need a reasonably long shelf life (3 months) - this rule varies upon application
    • But….there will be times when newsey is good, like when we are working close to a big high traffic event like a sports event or confrence or whaever. But remember you’re not trying to be a news service, just a place where you learn something new and take in an opinion on something.
    • Think ‘link bait’ see here for a full definition : http://en.wikipedia.org/wiki/Link_bait
  • Find keywords
    • Get the keywords: go to the overture keyword tool and type in the keyword you are interested in. for instance it might be ‘Cheltenham betting’. Up will come a list with search volumes for the month. To work out what’s most important to you, pick the biggest number and multiply by 3.5 – that will be the total search volume in the UK. This data is for the last calendar month. http://inventory.overture.com/
  • Check the seasonal variation: Obviously some searches are pretty seasonal so you should look at Google trends here: http://www.google.com/trends and type in the keyword your interested in to see how it spikes throughout the year. Just because the volumes are low now, doesn’t mean they won’t spike later in the year.
  • Get the theme right:
    • Don’t worry too much about keyword density, think about running the content around the theme of the targeted keyword.
    • Now you know the core keywords you’re interested in and its time to make sure you write content that is ‘on theme’, this is important because search engines rank content partially by the consistency of the theme of the content and how that theme relates to a site. So if your site is on ‘hoopla dancing’ and your writing about football betting in this site, then that page probably wont rank so well…
    • What keywords Google thinks are ‘on theme’: Google is good like this, they actually tell you what keywords they think associate with other keywords, all you do is go to google.co.uk/ for uk centric associations and in the search box type in your search with a ~ (squiggly thing) preceding it , like this ~my search - all the highlighted words are ones that relate to your keyword. For instance you get these correlations: (notice how ‘blackjack’ has casino, but ‘casino ’ does not have blackjack…. Some associations are one way.
  • Casino
    gaming
    games
    casino
    games
    casinos
    blackjack
    casino
    poker
    roulette
    poker
    gambling
    casinos
    gamble
    gaming
    Poker
    ;
    Hold’em
    casinos
    card
    betting
    sports betting
    bet
    sports betting odds
    racing
    horse racing
    odds
    • Other theme finder tools: Clusty http://cloud.clusty.com/ - type in a keyword and see what it comes up with, the bigger the text the more important the keyword.
    • To see the theme of another site: Use this tool: http://www.acmetech.com/tools/adsense-preview/index.php copy and paste the link youre interested in analysing and see what ads come up – if the ads relate well to the way you see the page , then cool. It helpw you understand how google understands theme
  • Length:
    • You should look to do about 350 to 500 words – just look at how they do it on news.bbc.co.uk for an ideal template on how to present an article.
  • link building done to death

    December 12th, 2006

    I think link baiting has been done to death. its great if you know how. But like any marketplace, the more entries into a given space, the more competitive it gets and correspondingly the less effective it all becomes.

    I say all this, but i wish I was a genius linkbaiter. That is probably why I’m keeping a close lookout for master copywriters who can help me on this

    link building reading
    http://www.andyhagans.com/articles.php
    http://www.seobook.com/archives/001792.shtml
    http://www.justilien.com/category/link-building/

    wikipedia hell

    December 12th, 2006

    My wikipedia hell…the prevailing idea behind wikipedia is that individuals contribute out of their goodness… but of course there is no free lunch in life and a great number of the contributions are placed in order to get that valuabe reference link at the bottom of the page.

    But as with any ’social envoronment, you get imbalances, you get power hungry *ankers who think they can go about doing as they please in the name of wikipedia. Just think of the last time you got a parking ticket from a gloating, self rightious parking attendant, the one that hangs around your car till its one minute past the ‘over time’ - this is how i feel about the wikipedia police.

    below is how my story went :

    i added this :

    A web site has search engine prominence (SEP) when its content is ranked highly amongst the search engines. Webmasters build search engine prominence through building as large and relevant link inventory as possible.

    A website can be prominent without being well search engine optimised, however a well optimised site may not be prominent if it does not have a sufficient link inventory to compete in popular search terms.

    SEP should not be confused with SEO (search engine optimisation). SEO is to do with elements a webmaster can control i.e. content manipulation. SEP relates to activities undertaken by 3rd parties like placing a link to your website.
    Contents

    [hide]

    * 1 Why sites enjoy search engine prominence
    * 2 How webmasters build up search engine prominence
    * 3 Dangers of sponsored link acquisition
    * 4 References

    [edit] Why sites enjoy search engine prominence

    Typically such websites which have prominence, enjoy a large inventory of Inbound links or backlinks. The greater the number of links and the higher the ‘quality’ of these inbound links, the greater the prominence of relevant keywords (Keyword (Internet search)) in such a web site.

    For example, Wikipedia enjoys a massive inventory of inbound links, or inlinks, which subsequently makes its extemely prominent in search engine listings across a great spread of keywords.

    [edit] How webmasters build up search engine prominence

    Webmasters typically either rely on the attractiveness of their website’s content to attract inbound links, or they actively set up Link bait, which attracts inbound links from webmasters. Webmasters also run online PR or Seo pr campaigns, but at the time of writing, SEO pr has not been widely adopted by the Public relations community as it is still a very specialised arena.

    They can build a web sites prominence by purchasing links from 3rd party website owners, these are known as Sponsored links.

    They can also enter into Pay per click campaigns to ensure they have visability amongst search engines. These include Google Adwords, Microsoft adCenter and Yahoo! Search Marketing.

    [edit] Dangers of sponsored link acquisition

    Search engines can recognise the patterns shown from purchased link acquisition. Google more than other search engines regard this attempt at search engine prominence potentially as Spamdexing and so will either penalise or not recognise these additional inbound links to a given site. Typically search engines will look at the rate of growth of inbound links and the similarity of the link text to determine wether it is Organic linking or inorganic linking Italic text

    [edit] References
    ^ Microsoft Bcentral. PPC & Search engine Prominence.
    ^ Market Sentinel Spamming your way to search engine prominence.
    ^ webstrategy.com.au How do I improve my search engine ranking?
    ^ Internet marketing for your tourism business Chapter 3 Designing Your Site for Search Engine Prominence.
    ^ SEOMoz Blog Spammers Can’t Call Themselves SEOs
    ^ To Blog or no to blog Blogs are also a great way to get higher search engine prominence
    ^ PR Web Search Engine Submission: Is it a Necessity or a Liability?

    they said :
    Not standard terminology

    “Search engine prominence” is not (yet) really standard terminology, so I wonder if an article is justified. A Google search on the phrase returns only 542 hits, compared with over 36 million for “search engine optimization” and over 23 million for “search engine marketing”. Are there source references, or would this fall under (Wikipedia’s policy against original research)? –IslandGyrl 22:32, 19 November 2006 (UTC)

    i reincluded the text and edited it

    they took it out and I said:
    reason for re inclusion

    from the writer of the article: I work as a professional search engine marketeer and in order to explain the difference between optimisation i.e. stuff they can control and prominence whicih is stuff they can’t directly control i came up with the term; search engine prominence.

    normally I wouldnt feel that strongly about this issue except that for me and my clients it all makes complete sense. After all how much sense does link bait make ? All i’m doing is defining something which is not well defined at the moment. other related terms are linkbait, in linking, backlinking etc, but none of these deal with the core concept of search engines seeing one site as more important/prominent than another and ranking keywords accordingly….. —The preceding unsigned comment was added by Sepguy (talk • contribs).

    Please read WP:OR. Wikipedia is not for things you made up yourself. — RockMFR 03:22, 22 November 2006 (UTC)

    They took it out again and I said

    reason for re-re inclusion

    Hi, you can tell, I’m being persistant with this, mainly because I relly feel it should be included into wikipedia. I didnt come up with the term and i have cited references on the article - so please can this remain this time …sepguy

    and they have taken it out again. So having had a look at who did the deleting I found their trail:

    Contents

    Articles this editor has interfered with - see if you can see a pattern…the patten is - no pattern

    - what the * uck does this person know about search engine prominence ?!@{!
    So I give up and i hope the spammers have better luck than me.

    Google Adsense and PPC Overspend

    December 5th, 2006

    AdwordsHi there long time no blog for me ….

    I’m sure this is old news, but I have been talking to a big london PPC agency today and they were moaning about google sqeezing them on commission.. big deal you may say. well yes it is actuallly.

    The way it used to work was that a client wold buy media, if they went through to the media provider they would pay X, but an agency would be able to buy media for X - 10% - 15% depending on the size of the spend and the provider.

    So when a company takes on a pay per click agency they are ususlly charged a set up fee and then a percentage of the media spend - usally 10 - 15%

    So as you see if you get the ‘kickback’ from the media provider, it effectively zero’s out the cost of the agency - so were all happy!

    But google dont play this game - they dont give any kickback and so we get stuck with the agency fees. Thats bad, but what makes it worse is the increasing cost of online paid for search (adwords and adsense) why ?

    Well the big companies are entering the fray without much online savvy. They think that in terms of broadcast advertising (tv, Radio) and display advertising (newspapers magazines etc) . they assume, within reason, the more money you burn, the bigger the bang (awareness) the bigger the uptake.

    But PPC doesnt work like that. there is a ’sweet spot’ i.e. the amount of money you spend versus the return on investment. and once you hit that - any more money and youre just burning money - but im seeing loads of big spenders overspenind in the vain hope they are going to get a good ROI.

    In PPC you generally look at a conversion rate of about 2% so if a click costs a £1 then its £50 per acquision. and im seeing £4 a click on generic competitive keyphrases - thats £200 per acquisition !!! and those numbers are consistant

    so stupid money is beginning to roll in and….

    .. as you probably know google is doing a big push on stamping out ‘inorganic’ link building - this is buying links from 3rd party sites to get a bump up th rankings.

    what they want are NO commercial organsiaitons artifically buying their way to the top of the engines - its an ‘anti spam’ drive. This is like saying road speed cameras are not about making money, or that the london congestion charge is about stopping congestion!?!
    So the idea is to get the money out of one place in the internet and get it into online advertising. The big idea is to fill the top ranking positions with non commercial information sites and let the commercial organisations fight it out in paid for search.

    so as you see with any monopoly, they can squeeze and get away with it.

    301 redirects and why they matter

    December 3rd, 2006

    Uh? 301 whats that ?!

    Well sometimes your website can be seen by the search engines like this

    http://www.mysite.com

    or

    http://mysite.com

    and the upshot is that google sees two sites and that makes for a dilution of page rank. It also sees identical content which can also have a negative impact on your rankings..
    Real life example of this: One of my sites, macintyre.com was hosted on a plain old windows server when it was time to progress I set up a proper content management system on a linux server (to handle the amount of content generated about my celebrity client). Anyhow the previous host had control over the DNS and for security reasons we were going to keep the email on the windows server and the site on the linux server (its all a bit complicated)

    As a result, one site http://www.macintyre.com went to the old windows server and http://macintyre.com went to the new server. The upshot was:

    - traffic being split up

    - chaos on the search engiens as users were sent to a redundant site.

    - the new site not being picked up by the search engines until this addressing problem had been sorted out!

    Thats why 301 redirects are important

    to do a fix on this use this code / if you use Apache

    - go into your .htaccess file and add this code and change the web address to your preferred address.

    Options +FollowSymLinks
    RewriteCond %{HTTP_HOST} ^villainpuglia.com [NC]
    RewriteRule ^(.*)$ http://www.villainpuglia.com/$1 [L,R=301]
    then all roads lead to one site instead of 2.

    for more on 301 redirects go HERE and for windows server HERE